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Numerous current public reviews have claimed that our content material moderation associated to the struggle in Ukraine is biased. On the coronary heart of those accusations is the declare that those that evaluation content material for Meta intentionally censor Ukrainian content material, while freely permitting pro-Russian propaganda.
These accusations are false and there’s no proof to assist them. Stopping bias and ensuring we’re making use of our insurance policies precisely and persistently is prime to our strategy and one thing we take severely.
That’s the reason there are devoted groups that collectively evaluation content material on Fb and Instagram in additional than 70 languages, as we recognise that it usually takes a neighborhood to grasp the particular which means of a phrase or the political local weather wherein a publish is shared. For instance, content material from Ukraine requiring language and cultural experience is checked by Ukrainian reviewers, not Russian.
It’s additionally why we’ve got insurance policies — referred to as our Neighborhood Requirements on Fb and Neighborhood Tips on Instagram — that are, by design, complete and detailed so any two individuals wanting on the identical piece of content material would make the identical resolution. These insurance policies are additionally the one standards that these groups are allowed to make use of to evaluation content material. They’re international and apply equally to all who use our applied sciences, be it Ukrainians, Russians, Individuals or anybody else. Each reviewer undergoes a radical onboarding course of and common re-training to ensure they correctly perceive our insurance policies and apply them.
Lastly, it’s additionally why we allocate content material to reviewers randomly, to allow them to’t decide what content material they may obtain for evaluation. We additionally conduct weekly audits throughout all evaluation groups — once more, primarily based on a random pattern — which means it wouldn’t be doable for a reviewer to evade this method. Our common audits of websites that evaluation Ukrainian and Russian language content material, in addition to different languages throughout Central and Japanese Europe, have proven persistently excessive ranges of accuracy and are in step with our outcomes throughout different evaluation websites and different languages.
In fact, there’ll all the time be issues we miss and issues we take down by mistake. There isn’t any ‘perfect’ right here, as each people and know-how make errors. Wars are additionally complicated and fast-moving occasions the place the scope for errors is larger. That’s why we’ve got groups that work across the clock to rectify any errors and supply channels for individuals to attraction choices they disagree with.
False assertions designed to undermine belief in each private and non-private establishments aren’t new, and are to be anticipated throughout a time of battle. Nonetheless, to recommend that our content material moderation processes — and those that evaluation content material for Meta — are intentionally biased and in favour of anybody is solely unsuitable.
For extra details about our ongoing efforts relating to Russia’s invasion of Ukraine, together with how we deal with Russian propaganda, info operations and misinformation, please learn our newsroom publish on this matter.
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